Here you can find a description of all the communication channels that are available to you. This shows you how to use them to enjoy your program experience more!

Community Chat in App: 

The button with 3 people located on the bottom bar of the app.

  • This platform serves as a digital community bringing together every member of the Betr Health family!

  • The goal of the discussion board is to create a positive, supportive place used to share SUCCESS STORIES, TIPS, SUPPORT, RECIPES, and DELIGHTFUL FOOD PICTURES.

  • For technology based questions, app issues, or program specific advice, use the insta-chat feature!

Personal Coach Chat:

Located under the "Insights" button in the app.

  • This is the place for you to directly communicate with your personal coach to get feedback based on your food pics and app logs. 

  • Expect your coach to check in with you once a day, Monday - Friday.

  • Your food pictures and weights will show up here so your coach can easily give you feedback each day. 

  • The star messages are automated reminders.

  • To use just click the chat bubbles and your personal chat will pull up, and message your coach directly.

Insta-Chat on Demand Coaching:

Look for the floating blue chat bubble with the smile on the bottom right corner on the app and website.

  • The communication channel is our insta chat feature and can be used to contact the first available coach. 

  • Good place to ask a question if you need a quicker response!

  • This feature is available 9am to 6pm EST Monday through Friday, and periodically on the weekends.

  • Insta chat is used for technology questions, app issues, food advice, supplement questions, to place or cancel orders, or refer a friend!

Example of the icon:

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